Cherizena Coffee Terms and Conditions

Cherizena Coffee Beans are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using our contact form.

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Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you would like to send items to another person as a gift please include any comments in the comments box and we will add them in a gift card to your order. For all "gift" orders the invoice will not be included in the parcel but will be sent to the person ordering under separate cover.

We accept Visa and Mastercard, American Express, Maestro and Delta. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Back to top

Shipping And Handling

For coffee orders within mainland UK you can choose Royal Mail at with prices starting at £2.00, dependent upon quantity and weight, or Monday through to Thursday a next day courier service is available at £8.50. If you request a next day courier delivery then it is your responsibility to ensure that the goods can be signed for on receipt. We now also offer a 3 day courier service at the flat rate of £6 per parcel.

Please note that Courier and Royal Mail Next Day Special Deliveries MUST be signed for. These items will not be left if no-one is at home. Returned goods will NOT be re-shipped without an additional carriage charge.

Call us to discuss your requirements for large/bulk, trade and overseas orders. Orders received prior to 1200 noon will be dispatched that day, later orders will be dispatched the next working day. Back to top

Delivery Schedule

Royal Mail usually delivers within 3 to 4 days, the courier option enables delivery the next working day. Please note orders received prior to 1200 noon will be dispatched that day, later orders will be dispatched the next working day We will advise you of expected dispatch and delivery dates for large/bulk, trade and overseas orders. Back to top

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back to top

Tax Charges

As a food product coffee is VAT free. For non coffee orders made from the UK or the European Union, where VAT is applicable the quoted prices include VAT at 17.5%. Back to top

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Back to top

Guarantee

We guarantee our products and service, please contact us immediately by telephone, fax or e-mail if a problem occurs. Back to top

Reaching Us

If you need to reach us, please email us using the contact form alternatively, you can call on 01664 820111 (International +44 01664 820111) or fax us on 01664 820222 or write to us at:

Business Address
The Granary
Friars Well Estate
Wartnaby
LE14 3HY
United Kingdom

Registered Head Office
Park Deane
Wilton Road
Melton Mowbry
LE13 0TT
United Kingdom

Privacy Policy

Cherizena Coffee Beans do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. See our Full Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Back to top

Returns Policy

We wish you to be happy with your purchase from us, however should you wish to return items for any reason we request that you inform us up to 7 working days after day of receipt. We would request that unwanted coffee packs are returned to us unopened.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged (defective) or misdescribed.

We recommend that you obtain confirmation of delivery when returning items. For items which are delivered in error, are damaged (defective) or misdescribed please advise us by telephone as soon as the fault becomes apparent. We will be happy to replace the items free of charge, including the cost of returning the items to us.

This returns policy does not affect your legal rights. Back to top

Choose your coffee from our great coffee range: